City Manager: Learning From the Disney Approach to Customer Service

Garden City, KS (westernkansasnews.com) The recent Disney Institute held at Garden City Community College focused on improving customer service and expanding on the creativity of employees to solve problems. Many of the people that attended were business owners or managers. So what did Garden City Manager Matt Allen get out of the class?

Allen is looking forward to applying what he learned.

Allen is confident city employees will buy into this service oriented approach.

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